AcoustID Status

[Resolved] Submissions Failing

Sat, 29 Aug 2026 11:20:00 +0000

Fingerprint submissions failed for about 17 hours, from 11:20 UTC on 29 August until 04:43 UTC on 30 August. Lookups and the website were unaffected throughout.

Submissions made during that window were rejected with an error and were not stored. Submissions have been accepted normally since 04:43 UTC. If you submitted fingerprints during the window, they will need to be submitted again.

[Resolved] Lookup errors

Tue, 11 Aug 2026 22:15:00 +0000

Fingerprint lookups returned errors for about five minutes late on 11 August, after a network switch failure at our hosting provider took one of our servers offline. Submissions were affected to a much smaller degree over the same window.

The service recovered on its own and lookups have been working normally since 22:21 UTC. Affected requests failed outright rather than returning a wrong answer, so they can simply be retried. No data was lost.

[Resolved] Fingerprint database maintenance

Tue, 28 Jul 2026 06:40:00 +0000

Resolved. The maintenance is complete and the backlog of submissions has been fully processed. Lookups, the website, submissions and indexing are all working normally, and newly submitted fingerprints are being indexed as they arrive.

Nothing was lost — fingerprints submitted while indexing was paused have all been processed.

Earlier updates:

19:25 UTC — indexing resumed; a backlog remained to be worked through.
17:50 UTC — maintenance largely complete; site and lookups working, indexing still paused.
15:05 UTC — running longer than expected, continuing into the evening.
08:05 UTC — maintenance began, estimated at around 10 hours.

[Resolved] Ingest database migration

Mon, 27 Jul 2026 13:45:00 +0000

Complete. The ingest database has been moved to a new cluster. Submissions are being accepted and processed normally and the queue is clear.

Submissions made during the maintenance window were queued rather than processed, and have since all been processed — if you submitted fingerprints this afternoon and they did not appear straight away, they are indexed now. Nothing was lost.

One brief interruption, at 14:53 UTC, affected about eight requests across the API and the website while the database was restarted. Service was restored within a minute.

[Resolved] Delayed processing of submitted fingerprints

Sun, 26 Jul 2026 20:50:00 +0000

Resolved. The backlog cleared at 14:41 UTC. It peaked at around 473,000 queued submissions and was worked down over the course of the day, at times processing more than 85,000 per hour. Nothing was lost — every submission was queued and has been processed.

Progress during the day:

14:30 UTC — about 17,000 remaining, processing around 75,000 per hour.
13:30 UTC — about 80,000 remaining, processing around 85,000 per hour.
12:30 UTC — about 143,000 remaining, processing around 55,000 per hour.
11:10 UTC — about 190,000 remaining, processing around 68,000 per hour.

Lookups and the website were not affected at any point.

[Resolved] Brief burst of API errors during database maintenance

Sun, 26 Jul 2026 18:24:00 +0000

A brief burst of API requests failed during planned database maintenance, lasting under a minute. No data was lost — affected requests failed outright and could be retried.

[Resolved] API errors during database maintenance

Sun, 26 Jul 2026 10:45:00 +0000

A subset of API requests failed for about 20 minutes during planned database maintenance. No data was lost — affected requests failed outright and could be retried.

[Resolved] All AcoustID services are unavailable

Tue, 02 Mar 2021 15:00:00 +0000

All services are having problems due to a large-scale incident. We are working on resolving the problem as soon as possible.

[Resolved] App DB Connection Errors

Fri, 24 Jan 2020 07:24:25 +0000

Most services are having problems due to failing connections to the PostgreSQL database (app).

[Resolved] Redis Down

Wed, 22 Jan 2020 15:56:09 +0000

Most services are having problems because of our Redis DB cluster unexpectedly restarting.

[Resolved] Import Stopped

Thu, 24 Oct 2019 16:24:00 +0000

While we are migrating the master database to our new Kubernetes cluster, submission import process is stopped. It will be restored in a few days.

[Resolved] Post-Migration Website Issues

Thu, 24 Oct 2019 16:24:00 +0000

Update - All website issues have been resolved.

Investigating - After migration the rest of AcoustID’s infrastructure to Kubernetes, the website has a few known issues.