{
  "is": "issue",
  "title": "Errors on lookups and submissions",
  "createdAt": "2026-10-20 06:40:00 +0000 UTC",
  "permalink": "https://status.acoustid.org/issues/2026-10-20-errors-lookups-submissions/",
  "severity": "disrupted",
  "resolved": "true",
  "informational": "<no value>",
  "resolvedAt": "2026-10-20 08:00:00",
  "affected": ["API", "Website", "Import"],
  "filename": "2026-10-20-errors-lookups-submissions.md",
  "body": "\u003cp\u003e\u003cstrong\u003eResolved.\u003c/strong\u003e Between about 06:40 and 08:00 UTC a portion of requests to the API\nand the website returned errors, in two short bursts — the heaviest few minutes\nwere around 07:15, and there was a second, briefer burst just before 08:00.\u003c/p\u003e\n\u003cp\u003eAffected requests failed outright rather than returning wrong answers, so there\nis nothing to re-check: anything that received a response was correct. Most\nrequests during the window still succeeded.\u003c/p\u003e\n\u003cp\u003eA small number of submissions failed with an error and were not saved. If you\nsent a submission in that window and got an error back, please send it again.\nEverything that was accepted is queued and is being processed normally.\u003c/p\u003e\n\u003cp\u003eNo stored data was lost, and nothing already in the database was affected.\nBackups continued and have been verified since.\u003c/p\u003e\n\u003cp\u003eThe cause was a failure on one of the machines running the service, which for a\nfew minutes disrupted the internal lookups that let the different parts of the\nservice find each other. Databases moved to other machines automatically, which\nis what caused the second, shorter burst. Service recovered on its own each\ntime, and everything has been running normally since 08:00.\u003c/p\u003e\n\u003cp\u003ePublic data file downloads at data.acoustid.org were unaffected throughout.\u003c/p\u003e\n"
}