Experiencing disruptions

Intermittent errors on the website →

Website

The website has been largely normal since about 02:00 UTC on 5 November, with one brief return of errors during the morning. This is being left open rather than marked resolved, because the underlying cause has not yet been addressed.

Between about 19:40 and 02:00 UTC the website returned errors instead of loading pages — at first in separate episodes with normal service in between, then almost continuously, with around half of page loads failing at the worst point.

The API is not affected.…


API Operational
Website Disrupted
Import Operational
Data export Operational

Incident history


2026 (14)

November 4, 2026 at 7:40 PM

Intermittent errors on the website

▲ This issue is not resolved yet
October 20, 2026 at 6:40 AM

Errors on lookups and submissions

Resolved after 1h 20m of downtime
October 19, 2026 at 10:15 PM

Website and API briefly unavailable

Resolved after 10m of downtime
October 17, 2026 at 11:05 AM

Public data file downloads were offline

Resolved after 24h 55m of downtime
October 17, 2026 at 10:50 AM

Some requests were slow

Resolved after 25h 10m of downtime
October 17, 2026 at 7:10 AM

Some lookups incorrectly returned no match

Resolved after 21m of downtime
October 9, 2026 at 7:30 AM

Delayed processing of submitted fingerprints

Resolved after 55h 0m of downtime
August 29, 2026 at 11:20 AM

Submissions Failing

Resolved after 17h 23m of downtime
August 11, 2026 at 10:15 PM

Lookup errors

Resolved after 6m of downtime
July 28, 2026 at 6:40 AM

Fingerprint database maintenance

Resolved after 16h 15m of downtime
July 27, 2026 at 1:45 PM

Ingest database migration

Resolved after 1h 25m of downtime
July 26, 2026 at 8:50 PM

Delayed processing of submitted fingerprints

Resolved after 17h 51m of downtime
July 26, 2026 at 6:24 PM

Brief burst of API errors during database maintenance

Resolved after 2m of downtime
July 26, 2026 at 10:45 AM

API errors during database maintenance

Resolved after 20m of downtime

2021 (1)

March 2, 2021 at 3:00 PM

All AcoustID services are unavailable

Resolved after 69h 0m of downtime

2020 (2)

January 24, 2020 at 7:24 AM

App DB Connection Errors

Resolved after 4m of downtime
January 22, 2020 at 3:56 PM

Redis Down

Resolved in under a minute

2019 (2)

October 24, 2019 at 4:24 PM

Post-Migration Website Issues

Resolved after 70h 56m of downtime
October 24, 2019 at 4:24 PM

Import Stopped

Resolved after 139h 36m of downtime