Experiencing major issues

Public data file downloads are offline →

Data export

The public data files at data.acoustid.org are offline. Requests to them return an error.

No data has been lost and the files are complete.

Downloads are expected back during 18 October. Scheduled jobs that fetch these files will fail until then.


Some requests are slow →

API Website

Some requests are slow and a few time out, affecting roughly one request in seven. A retry normally succeeds.

Lookups that complete return correct results. Submissions are unaffected.

Update, 11:05 UTC. The machine responsible is out of the rotation. Requests already in flight to it may still be slow for a short while.


API Disrupted
Website Disrupted
Import Operational

Incident history


2026 (11)

October 17, 2026 at 11:05 AM

Public data file downloads are offline

■ This issue is not resolved yet
October 17, 2026 at 10:50 AM

Some requests are slow

▲ This issue is not resolved yet
October 17, 2026 at 7:10 AM

Some lookups incorrectly returned no match

Resolved after 21m of downtime
October 9, 2026 at 7:30 AM

Delayed processing of submitted fingerprints

Resolved after 55h 0m of downtime
August 29, 2026 at 11:20 AM

Submissions Failing

Resolved after 17h 23m of downtime
August 11, 2026 at 10:15 PM

Lookup errors

Resolved after 6m of downtime
July 28, 2026 at 6:40 AM

Fingerprint database maintenance

Resolved after 16h 15m of downtime
July 27, 2026 at 1:45 PM

Ingest database migration

Resolved after 1h 25m of downtime
July 26, 2026 at 8:50 PM

Delayed processing of submitted fingerprints

Resolved after 17h 51m of downtime
July 26, 2026 at 6:24 PM

Brief burst of API errors during database maintenance

Resolved after 2m of downtime
July 26, 2026 at 10:45 AM

API errors during database maintenance

Resolved after 20m of downtime

2021 (1)

March 2, 2021 at 3:00 PM

All AcoustID services are unavailable

Resolved after 69h 0m of downtime

2020 (2)

January 24, 2020 at 7:24 AM

App DB Connection Errors

Resolved after 4m of downtime
January 22, 2020 at 3:56 PM

Redis Down

Resolved in under a minute

2019 (2)

October 24, 2019 at 4:24 PM

Post-Migration Website Issues

Resolved after 70h 56m of downtime
October 24, 2019 at 4:24 PM

Import Stopped

Resolved after 139h 36m of downtime