Experiencing disruptions

Delayed processing of submitted fingerprints →

Import

Submitted fingerprints have been taking longer than usual to appear. Nothing has been lost — every submission was queued and is being processed in order.

Submission volume rose sharply from 4 to 6 October, peaking at roughly 500,000 in a day against a normal 280,000, which built up a queue of around 618,000. We have since increased the number of import workers, and the queue has been draining steadily.

Progress:

  • 20:25 UTC, 10 October — about 18,000 remaining; new submissions are appearing…


API Operational
Website Operational
Import Disrupted

Incident history


2026 (8)

October 9, 2026 at 7:30 AM

Delayed processing of submitted fingerprints

▲ This issue is not resolved yet
August 29, 2026 at 11:20 AM

Submissions Failing

Resolved after 17h 23m of downtime
August 11, 2026 at 10:15 PM

Lookup errors

Resolved after 6m of downtime
July 28, 2026 at 6:40 AM

Fingerprint database maintenance

Resolved after 16h 15m of downtime
July 27, 2026 at 1:45 PM

Ingest database migration

Resolved after 1h 25m of downtime
July 26, 2026 at 8:50 PM

Delayed processing of submitted fingerprints

Resolved after 17h 51m of downtime
July 26, 2026 at 6:24 PM

Brief burst of API errors during database maintenance

Resolved after 2m of downtime
July 26, 2026 at 10:45 AM

API errors during database maintenance

Resolved after 20m of downtime

2021 (1)

March 2, 2021 at 3:00 PM

All AcoustID services are unavailable

Resolved after 69h 0m of downtime

2020 (2)

January 24, 2020 at 7:24 AM

App DB Connection Errors

Resolved after 4m of downtime
January 22, 2020 at 3:56 PM

Redis Down

Resolved in under a minute

2019 (2)

October 24, 2019 at 4:24 PM

Post-Migration Website Issues

Resolved after 70h 56m of downtime
October 24, 2019 at 4:24 PM

Import Stopped

Resolved after 139h 36m of downtime